Hoangbao customer information
Shipping Policy
Last updated: September 12, 2026
Processing Time
Orders are normally processed within 1 business day. Orders placed on weekends or observed carrier holidays begin processing on the next business day.
Shipping Areas
Hoangbao currently ships within the United States.
Shipping Methods
Available shipping methods are shown at checkout based on the destination and cart contents.
Delivery Estimates
Estimated delivery is approximately 2 business days after processing. Estimates are not guarantees and may change because of carrier conditions, weather, address issues or peak-volume periods.
Shipping Charges
Any applicable charge is calculated and displayed before you submit payment.
Free Shipping
Orders of $5.00 or more qualify for free standard U.S. shipping after discounts and before taxes.
Tracking
When tracking information is available, it may be sent by email. You can also use the Track Order page with your order number and billing email.
Delays
Carrier delays can occur after an order leaves fulfillment. Contact support if tracking has not updated for an unusual period.
Incorrect Address
Review your address before checkout. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins, and additional shipping charges may apply to reship a returned package.
Lost or Damaged Packages
Report suspected loss or visible shipping damage promptly with your order number and any useful photographs. We will review the carrier record and available resolution options.
Contact Information
Email contact@hoangbao.shop or call +1 (217) 220-2872.